Returns Policy

Last updated January 1, 2021

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labels attached.

RETURN PROCESS

To return an item, please email customer service at returns@haggardgames.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

__________

Attn: Returns

RMA #__________

Mount Waverley, Victoria 3149

Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Clearance Items

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: returns@haggardgames.com.au.